We want you to adore every pair you receive from Jepsengord. If you find they’re not a perfect match for you, we’ve set up a hassle-free return process to make things easy. Here’s a quick guide on how it works:
- Return Window:Kindly ensure your returns or exchanges are made within 30 days from delivery, with the items in an unworn, pristine condition ready for a new home.
- Handling with Care:We know you’ll treat your new items with all the love they deserve. The product must be brand new & in an unworn resalable condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface). Please ensure they are returned in their original dust bags and shoe boxes. For added protection, place the shoebox inside an outer shipping box.
- Restocking Fee: We pour heart and soul into every product to meet your expectations. If a product is returned, we undertake multiple checks to maintain our quality standards. Due to these processes, a minimal restocking fee of $15 is applied to returns, ensuring we continue offering you exceptional products.
- Jepsengord and Factory Outlet Items: These special items can be exchanged. If you opt for a return, there’s a restocking fee of $25, and you’ll receive store credit as the refund.
- Special Notes: Items from our Jepsengord and marked as Final Sale are final and cannot be returned or exchanged. Additionally, for health reasons, opened socks cannot be returned. Made-to-order, customized items, and gift cards are also exempt from returns.
- Refunds
We’ll promptly process refunds, covering the product price and any taxes. However, do note that original shipping costs are non-refundable. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
